Learn How to Use the DSAM Remote Access Tool  

November 5, 2009 · Posted by ds\chrispbr
7  Comments · Permalink

The JDSU DSAM Remote Access Tool is a software application that is available as part of the JDSU Test Productivity Pack (TPP) product. It is also available as a stand-alone application, and both are available for download at http://catvsupport.com. The DSAM Remote Access Tool will allow you to access and control the DSAM from your computer using the remote access software application. This tool has proven to be useful in training sessions, remotely troubleshooting DSAM issues, and in some cases assisting a tech in the field. Questions arise on how to set up and use the remote DSAM feature. I will describe and illustrate just how easy it is to do. I will use TPP to illustrate the process, but the stand-alone tool works the exact same way.

After TPP is installed on your computer, find the Test Productivity icon on your desktop, open the application and login to TPP. The default login name is Administrator and the password is fdm250. Your login information may be different. In the sever box, put the IP address of the TPP server or local host if your computer has TPP Server software installed. Next, press OK. We are just doing your normal everyday logon event here. After you are logged in, select the DSAM remote access application and a software representation of the DSAM is now displayed as shown below.

TPP Welcome Screen                    

Now we just need to get the DSAM to communicate with the software interface. At this point, your computer is already connected to your network or a router or cable modem. Connect the DSAM to that same network or router and turn on the DSAM. Unless are connecting the DSAM directly to your computer, use a straight Ethernet cable. If you want to connect directly to the computer, respond to my Blog and I will tell you how it is done; but the preferred way is through a network, router, or cable modem so that the DSAM can get a Dynamic Host Configuration Protocol (DHCP) IP address.

Now that the DSAM is on, select the round “Configure” key, next select the “General” soft key. Use the up or down arrow keys (in the middle of the DSAM keypad layout) and arrow over to the word “diagnostic” and select the “Enter” key. Under the header of “choose a diagnostic,” select “use virtual dsam” and then press the select soft key.

The DSAM is now requesting an IP address via DHCP. Shortly the results will be displayed on the DSAM as the bind result. This is the IP address that we will use to connect to the virtual DSAM. To enter the DSAM IP into the virtual DSAM, select “connection” on the menu bar of the virtual DSAM and then select connect to meter. In the “connect to meter” box, type the IP address of the DSAM and select OK.

It is that easy. You are now connected to your DSAM via remote access. You can now control the meter functions via your computer or use a projector for training. The DSAM remote application has proven to be a useful tool, and with these steps you can easily set it up and start using it today.

Categories:CATV Help


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    6  Comment

    • Wednesday, December 02, 2009  6:55 PM   by  JOEL SIMOES
    • Tuesday, December 15, 2009  5:06 PM   by  Roger
      I would like to know how to do this when connecting directly to the a computer. Thank you this is great information.
    • Friday, April 02, 2010  11:38 PM   by  Rafael
      I would like to know how to connect it directly to my computer. Thank you.
    • Thursday, September 09, 2010  3:02 PM   by  George Bosak
      I would like to know how to do this when connecting directly to the a computer. Thank you this is great information.
    • Wednesday, September 22, 2010  2:21 PM   by  Bruce Crisp
      George, see my post titled, "Remote DSAM - Instructions on how to connect directly to a PC" at http://blogs.jdsu.com/hfc/archive/2011/05/27/remote-dsam-instructions-on-how-to-connect-directly-to-a-pc.aspx
    • Friday, February 14, 2014  6:16 AM   by  Pascal Paquay
      is this also possible over the internet ?


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